Sanlam provident fund

I’m very frustrated and disappointed in Sanlam I filled a claim on the 16 of January and I still have not received my payout (30 days has passed) . I received an email asking me about my funds being preserved and I made it VERY CLEAR on the exit member form that I want to cash out since I’m no longer with my previous employer and currently unemployed and I need my money soon as possible, this is very annoying and unprofessional from you guys. Please sort it out I need money asap.