GC
Gary C
1 reviews | Active since Oct 2016
18 Feb 2021, 10:46
Sanlam profiting unfairly
I invested a lumpsum in a Sanlam retirement annuity on 3rd February Sanlam acknowledges all paper work done correctly and payment reference also corrects. Call centre cannot understand why funds not credited as it is another divisions responsibility Looks top me like 16 days interest earnings for Sanlam If they do this to all their customers they likely enjoy a very large earnings boost Scandalous!
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Replies (2)
Sanlam's replyOfficial
24 Feb 2021, 15:53Dear Gary
We acknowledge your complaint and would like to apologise for the poor service.
The matter has been referred to the relevant department for urgent handling.
You can expect feedback from their office soon.
Kind regards
Client Relations
We acknowledge your complaint and would like to apologise for the poor service.
The matter has been referred to the relevant department for urgent handling.
You can expect feedback from their office soon.
Kind regards
Client Relations
Sanlam's reply24 Feb 2021, 15:53
Official
Dear Gary
We acknowledge your complaint and would like to apologise for the poor service.
The matter has been referred to the relevant department for urgent handling.
You can expect feedback from their office soon.
Kind regards
Client Relations
We acknowledge your complaint and would like to apologise for the poor service.
The matter has been referred to the relevant department for urgent handling.
You can expect feedback from their office soon.
Kind regards
Client Relations
Sanlam's replyOfficial
26 Feb 2021, 10:17Dear Gary
We have been informed that your matter has been resolved and contact was made by the relevant department.
We therefore consider the matter finalised.
Stay safe and kind regards
Client Relations
We have been informed that your matter has been resolved and contact was made by the relevant department.
We therefore consider the matter finalised.
Stay safe and kind regards
Client Relations
Sanlam's reply26 Feb 2021, 10:17
Official
Dear Gary
We have been informed that your matter has been resolved and contact was made by the relevant department.
We therefore consider the matter finalised.
Stay safe and kind regards
Client Relations
We have been informed that your matter has been resolved and contact was made by the relevant department.
We therefore consider the matter finalised.
Stay safe and kind regards
Client Relations