Sanlam Private Welfare Stellenbosch disappointing investment practise36

I asked Sanlam Private Welfare Stellenbosch branch to over time restructure my investment portfolio for 10% foreign exposure to 40%. Big was my surprise when they sold 30% of the shares in one day, bought all the USD the next date at an exchange rate worse than their house view and bought all the foreign investment the following day This happened 9 to 11 Dec and on the 12 Dec the Account manager went on leave. The Account manager, when confronted, instist that with his 'all in one go' approach, he acted in the best interest of the client. Complaint was loaded 13 Jan on SPW website (no response after more than a week) and WhatsUp send to *** - system generated reply the system do not recognise ID number provided