1 reviews | Active since Dec 2019
Sanlam practices ********ly
Sanlam has really been ********. My late Father had taken out an Education Plan with Sanlam ensuring that her school fees and education will be take care of when he is no longer with us. He passed away in 2020 and upon claiming from this Policy the 1st year we have been having a tough time getting Sanlam to pay her school fees and books as they should. Now this year they have only paid a contribution towards her school fees which was not the agreement and what we were told upon informing us her school fees should be paid 100% and books. My mom is still waiting for books money which she had to come up with on her own and registration fees which she has been waiting for a couple of months. Sanlam keeps promising to make payments for every call that we make but not 1 payment. I am disgusted with the fact that this is how they deal with clients and claims...I will never even consider Sanlam for anything ever again. I have contacted Sanlam 2 weeks ago and was told some1 will call within 48hrs. I'm still waiting for a response.....
We acknowledge receipt of your complaint. Please provide the policy number in the private field for further investigation.
Regards
Client Relations
We acknowledge receipt of your complaint. Please provide the policy number in the private field for further investigation.
Regards
Client Relations
Thank you for the details. Your matter has been escalated for further investigation.
Regard
Client Relations
Thank you for the details. Your matter has been escalated for further investigation.
Regard
Client Relations
We received feedback that you were contacted and that your matter has been escalated to the responsible team for further investigation.
Regards
Client Relations
We received feedback that you were contacted and that your matter has been escalated to the responsible team for further investigation.
Regards
Client Relations
I have been contacted but it's been a week later and no response as of yet even though the matter was escalated. I was told told that I would have been contacted by no later than last week Friday which was 29 April. It's now a week later and nobody contacted me or my mother again....this is even more dissapointing as Sanlam is quick to respond on Hellopeter but when it comes to sorting out the matter they cannot comply....but had no problem taking my late Father's money every month for years in order to keep the policy ongoing......I will never trust Sanlam with my own endeavors. My sosters school fees is long overdue and the school keeps hastling my mother who is a widow with no income....what more must we do or ask from Sanlam?
I have been contacted but it's been a week later and no response as of yet even though the matter was escalated. I was told told that I would have been contacted by no later than last week Friday which was 29 April. It's now a week later and nobody contacted me or my mother again....this is even more dissapointing as Sanlam is quick to respond on Hellopeter but when it comes to sorting out the matter they cannot comply....but had no problem taking my late Father's money every month for years in order to keep the policy ongoing......I will never trust Sanlam with my own endeavors. My sosters school fees is long overdue and the school keeps hastling my mother who is a widow with no income....what more must we do or ask from Sanlam?
We are following up with the responsible team and have requested that they be in touch with you.
Regards
Client Relations
We are following up with the responsible team and have requested that they be in touch with you.
Regards
Client Relations