CJ
Cuan J
1 reviews | Active since Oct 2014
27 Mar 2026, 15:14
Sanlam portfolio
I have been receiving very poor service to access my portfolio, i have to contact Sanlam every 2nd day on *** and they state my portfolio has been escalated to the IT department to delete and reinstate. My minimum waiting period to speak to a consultant is 40 minutes i have been trying to access my portfolio since 20 March 2026. Whatsapp agents are not even able to assist.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
27 Mar 2026, 15:18Good day Cuan We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply27 Mar 2026, 15:18
Official
Good day Cuan We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate. Regards
Sanlam Client Care
Sanlam Client Care
CJ
Cuan J's updateReviewer Update
01 Apr 2026, 06:30Good day,
I have not received any form of communication as yet from Sanlam Corporate.
Truly poor customer care.
I have not received any form of communication as yet from Sanlam Corporate.
Truly poor customer care.
CJ
Cuan J's update01 Apr 2026, 06:30
Reviewer Update
Good day,
I have not received any form of communication as yet from Sanlam Corporate.
Truly poor customer care.
I have not received any form of communication as yet from Sanlam Corporate.
Truly poor customer care.
Sanlam's replyOfficial
01 Apr 2026, 14:13Good day Cuan This is to confirm that you have been contacted. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply01 Apr 2026, 14:13
Official
Good day Cuan This is to confirm that you have been contacted. Regards
Sanlam Client Care
Sanlam Client Care
CJ
Cuan J's updateReviewer Update
01 Apr 2026, 14:52Thanks, received correspondence mail
CJ
Cuan J's update01 Apr 2026, 14:52
Reviewer Update
Thanks, received correspondence mail