SANLAM POOR SERVICE ON THEIR TWO POTS

I sent a request for fund savings withdrawal on the 11th of September 2024 and till today nothing has been actioned. i called your offices yesterday and spoke to Karien who told me that my request was received and no action was made to it as you are experiencing high volume of request and she doesnt even know when my payment will be made. i am so disappointed with Sanlam as they fail to execute such a small task, now i will also be cancelling my policy with them cause i can forsee that i will have problems at a later stage when i have to claim my money back from them when my policy lapses. i need urgent feedback on when will my payment will be made as their turnaround time has long time lapsed and they do not even communicate. POOR SERVICE AT ITS BEST!!!!!!!!!!!!!SO DISAPPOINTED!!!!!!!