Sanlam poor service

I'm so tired of people passing on the problem, a 10 day turnaround as stated on their sites for a two pot withdraw and the reason when I first tried to get it sorted is for my first house with my Fiancé, emails stating that it was rejected by Sars (note a call from Sars take average 2.5 weeks) as the nearest branch from me don't have open booking slots and wont allow walk-ins unless you are a pensioner. Sars informs me all is good on there side re apply to Sanlam with the same automated email received today no my tax number is duplicated and then a second email I must take emailed forms and hand deliver to the branch send an email for a Sanlam representative who clearly was not interested in the issue and simply rep**** go to Sars. don't try and call Sanlam 20 mins and you have the same old gibberish repeated over and over of using there electronic systems for easy use. when will company's realize we call for their help funny , to get our money or at least what we qualify for but any reason not to assist is used.