SANLAM POOR SERVICE DELIVERY

My Husband submitted his forms to withdraw his Provident fund on the 9th of January 2025. He was advised that it will take up to 8 weeks to process this claim as the Two pot claims are alot/takes preference. Two weeks ago, he contacted you guys and you only then advised that one document was incomplete. It was sent to him, he completed it and sent it back. Today he made contact to follow up, yet again it was said that another email was sent to say that something was incomplete however, Apparently the email was sent to him and previous employer's contact person and HR but all 3 persons it was sent to vheck their mails and received absolutely NOTHING! Today 18th of March 2025, still nothing! I HONESTLY CANT EVEN FIND THE WORDS TO DESCRIBE WHAT KIND OF SERVICE THIS IS!