SANLAM POOR SERVICE

I have policies with Sanlam. One family member passed away within the waiting period.

Sanlam advised me to submit a formal claim so that they can pay back my premiums and also stop the deductions. Since 2021 they never stopped they are still deducting. I last week went to their Head Office in Bellville having driven over 800km from where I stay as I could not get clarity from the local broker office. The lady that was assisting me at HEAD OFFICE is so confused to a point of no return. I never received assistance or solution to my problem