ZK
Zak K

1 reviews | Active since Dec 2022

22 Aug 2024, 11:34

Sanlam poor service and poor mistakes costing me money

My ex spouse had my pension paid out to her and Sanlam added the irp5 on my sars. Now I have to pqy sars and pay penalty for rectifying Sanlams mistakes.

When I phone there is only a voice thqt says there is high call volumes and when I e-mail, I only received a mail that says we will contact you.

This is the worse experience I ever had with any company. It is also not my first bad feedback report!!!

0
Replies (7)
Sanlam
Sanlam's reply22 Aug 2024, 11:47
Official
Good day Zak  
 
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
 
Regards
Sanlam Client Care 
ZK
Zak K's update22 Aug 2024, 12:08
Reviewer Update
Thank you for the response. Why only response on this platform and not your own?
Sanlam
Sanlam's reply22 Aug 2024, 13:47
Official
This is to confirm that Sanlam Corporate has acknowledged your complaint via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care 
ZK
Zak K's update22 Aug 2024, 14:38
Reviewer Update
I did respond!
Who is going to pay sars for your mistake?????
Sanlam
Sanlam's reply22 Aug 2024, 15:09
Official
Thank you for confirming. Sanlam Corporate will assist you further.

Regards
Sanlam Client Care 
ZK
Zak K's update22 Aug 2024, 15:30
Reviewer Update
You are not answering my question.
Who is going to pay the penalties for sars for the mistake you made? Sanlam
Sanlam
Sanlam's reply22 Aug 2024, 15:44
Official
Your complaint is being addressed by Sanlam Corporate and therefore they will provide you with feedback. 

We do not administer Sanlam products on this platform.

 Regards
Sanlam Client Care