AM
Asothie M
1 reviews | Active since Dec 2014
11 Nov 2020, 10:49
Sanlam poor service, and no response to e-mails for an incorrect IRP5 loaded onto e-filing
Sanlam have loaded an IRP 5 onto my e-filing tax profile, : *** despite the fact that I have not received any cash from them, *** with an incorrect IRP 5 code, which has caused the return to reject on e-filing.
Despite various e-mails to Sanlam over the past 2 days, I have not received any call to either : ** enquire as to the exact issue, ** or remove the incorrect IRP 5 from e-filing so that I can submit my return.
It is amazing that such a huge company loads IRP's onto e-filing despite no payment to the individual, and uses an incorrect IRP5 code, to boot !!!!!
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
11 Nov 2020, 11:08Dear Asothie
We acknowledge receipt of your complaint. Kindly provide your ID number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide your ID number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply11 Nov 2020, 11:08
Official
Dear Asothie
We acknowledge receipt of your complaint. Kindly provide your ID number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide your ID number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
11 Nov 2020, 14:19Dear Asothie
Thank you for your information. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Thank you for your information. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply11 Nov 2020, 14:19
Official
Dear Asothie
Thank you for your information. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Thank you for your information. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
19 Nov 2020, 09:25Dear Asothie
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Regards
Sanlam Client Relations
Sanlam's reply19 Nov 2020, 09:25
Official
Dear Asothie
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Regards
Sanlam Client Relations