Sanlam poor service and incompetence

I am really disappointed with the service.... I got retrenched on 31 August....Paper work was done and sent to Sanlam by my ex employer's HR. I have furnished Sanlam with my email address when I started communicating with them on the 6th Nov 2020 as to how far is the payment for the Provident fund... Only to find out that the HR from my ex employer they have written on the form incorrectly as to say I retired....that already is another process as my age doesn't allow me to retire... By then I'm waiting for them to comeback to me with feed back as to whats happening from my ex employer....with all of this I am the one who has been contacting them. As in today from 31st August I haven't been paid my Provident Fund and whoever that has been retrenched at that time 31 August already received their monies a month ago.

What upsets me the most I'm the one who has to call them and find out as to what's happening.... I'm supposed to have been paid today apparently the account that I furnished was incorrect. Due to retrenchments there's no other source of income and I'm supposed to leave this current place I'm staying in as in yesterday. Can someone please follow up I am really desperate now with their incompetence