DT
Dr T
1 reviews | Active since Jun 2013
22 Jul 2025, 12:01
Sanlam Poor Service
Sanlam,has not uploaded my IT39(a) tax certificate on thier online application. I have contacted thier Client Support Specialist he says he sent through my certificate but nothing, I have called thier call center and I have been holding the line for over an hour.Sanlam treatment of thier clients is worrisome I had the same challenges in September 2024,I'm really worried that should I pass on will my beneficiary be able to claim form Sanlam.
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Replies (2)
Sanlam's replyOfficial
22 Jul 2025, 12:38Good day Dr Tee
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply22 Jul 2025, 12:38
Official
Good day Dr Tee
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
23 Jul 2025, 17:15Hello Dr Tee
We have received notification that Sanlam Corporate has contacted you via email and phone. Please respond to the email for further assistance.
Regards
Sanlam Client Care
We have received notification that Sanlam Corporate has contacted you via email and phone. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Sanlam's reply23 Jul 2025, 17:15
Official
Hello Dr Tee
We have received notification that Sanlam Corporate has contacted you via email and phone. Please respond to the email for further assistance.
Regards
Sanlam Client Care
We have received notification that Sanlam Corporate has contacted you via email and phone. Please respond to the email for further assistance.
Regards
Sanlam Client Care