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Vuyolwethu P

1 reviews | Active since Nov 2020

13 Nov 2020, 08:54

Sanlam poor service

I am have had enough of the poor service at Sanlam it's been over 6 weeks and my provident fund has not been paid, when I try call them I am thrown from pillar to post. Sanlam has the poorest service i have experienced till date

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Replies (6)
Sanlam
Sanlam's reply13 Nov 2020, 09:14
Official
Dear Vuyo

We acknowledge receipt of your complaint and will refer it to the relevant department to assist you. 

Kind regards 
Sanlam Client Relations 
Sanlam
Sanlam's reply13 Nov 2020, 09:25
Official
Dear Vuyo

Kindly provide your ID or membership number in the private field. 

Kind regards,
Sanlam Client Relations
VP
Vuyolwethu P's update13 Nov 2020, 09:31
Reviewer Update
***
Company Netstar tracking company
VP
Vuyolwethu P's update13 Nov 2020, 09:49
Reviewer Update
You can contact me on my cellphone or email
*** or ***
Sanlam
Sanlam's reply13 Nov 2020, 09:51
Official
Dear Vuyolwethu

Thank you for your details. Your matter was escalated to the relevant department for further investigation.

Kind regards,
Sanlam Client Relations
Sanlam
Sanlam's reply19 Nov 2020, 08:48
Official
Dear Vuyolwethu

We sincerely apologise for the service experience received. 
Due to the protection of your personal information, Our consultant has made contact with you  to discuss the progress of your payment. 
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations