AS
Alezar S
1 reviews | Active since Oct 2019
12 Apr 2021, 11:39
Sanlam poor service
I have been calling sanlam for my provident fund claim for the past two weeks and I hang on the line for more than 30 minutes every time I call, and when I do get through they can't even assist me with the claim. I don't know what to do further When I speak to the agent they play with their family members while I am on the line wasting my airtime.
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Replies (2)0
Replies (2)
Sanlam's replyOfficial
12 Apr 2021, 12:11Dear Alezar
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Sanlam's reply12 Apr 2021, 12:11
Official
Dear Alezar
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Sanlam's replyOfficial
16 Apr 2021, 15:31Dear Alezar
We have been informed that one of our consultants made contact and provided you with an updated.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants made contact and provided you with an updated.
Kind regards,
Sanlam Client Relations
Sanlam's reply16 Apr 2021, 15:31
Official
Dear Alezar
We have been informed that one of our consultants made contact and provided you with an updated.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants made contact and provided you with an updated.
Kind regards,
Sanlam Client Relations