SANLAM Poor Customer Service Retirement Annuity Cancellation

I have been attempting to cancel my annuity account with SANLAM.

However I am sent from one email address to the other. Each telling me a different story, I was told that the payout will be paid out on 9/07/2021, then I received another email on the same day stating that it will receive payment on 16/07/2021.

Then I'm suddenly told that I have filled in the wrong documents days after and I now need to fill in new forms, which I filled and sent back immediately, now the response is that termination process will be concluded on 30/07/2021.

I am not told what the process involved is and why the payout would take so long. Sanlams customer service is absolutely frustrating. How can terminating an account and processing the payment take 3 weeks?

I cannot even plan anything because Sanlam keeps changing its story every day. I'm beyond frustrated !