Sanlam poor customer service on transfer of Pension to Sanlam RA - Cumulus Echo RA

I app**** for a Sanlam RA - Cumulus Echo RA (Policy no ********** 87x3) and the process was smooth. I also requested for my pension to be moved from Old Mutual to the Sanlam RA, another request is to transfer my PPS RA contributions to this Sanlam RA. The PPS RA was transferred by PPS on the 21st Jan and Old Mutual transferred funds to Sanlam on the 20th Feb. Today is the 25th March but neither of these transfers have happened. The feedback I always get is that Sanlam is busy. I was promised that the transfer would happen by 22nd March 2019. I am still waiting.

How would you like us to resolve the problem?: I want Sanlam to effect the Old Mutual and PPS investments transfers to my RA ASAP.