Sanlam Poor Customer Service

I have been trying to resolve the transfer of my Retirement Annuity (RA) with Sanlam for several months now, and the lack of response has been absolutely appalling.

Despite sending multiple emails — none of which have been acknowledged or rep**** to — and making numerous calls to the Sanlam call centre, I have been unable to speak to a single person who can assist me. Every call results in either speaking to an automated system or being placed on hold for over an hour with no one ever picking up.

Sanlam, I need the following urgently: A response to my outstanding emails regarding my RA transfer A status update on where my transfer currently stands A confirmed timeframe for completion A dedicated consultant I can actually speak to

If I do not receive a response within 5 business days, I will be lodging a formal complaint with the Pension Funds Adjudicator (PFA) and the FSCA.

This is not the standard of service expected from one of South Africa's largest financial institutions. Do better, Sanlam.