AV
Andre V
1 reviews | Active since Jan 2026
13 Jan 2026, 16:01
Sanlam poor customer care
My friend had a 5 year fixed deposit policy with Sanlam that matured on 3rd December 2025. The matured amount was well in excess of R1,000,000 and it was only paid out on 31 December 2025. No offer was made regarding the loss in interest income.
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Sanlam's replyOfficial
14 Jan 2026, 07:36Good day Andre
We are sorry to hear of your friend's poor client service experience. He or she is welcome to log the complaint securely via our official complaints platform at https://www.sanlamonline.co.za/help/complaints
Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply14 Jan 2026, 07:36
Official
Good day Andre
We are sorry to hear of your friend's poor client service experience. He or she is welcome to log the complaint securely via our official complaints platform at https://www.sanlamonline.co.za/help/complaints
Regards
Sanlam Client Care
Sanlam Client Care