Sanlam Policy No ***6 X6

Dear Peter, I hope you are able to assist me with a problem that I have been trying to solve for many months now without success. Some years ago I took out a personal loan with Sanlam. This loan was paid by means of a debit order, but on 4 March 2015, I made a manual payment of R2,780.00 towards the loan account, which was erroneously paid to an incorrect account at Sanlam. On 20 March 2015 I app**** for the early termination of the policy and was provided with a quotation which reads as follows: Fund value R127, 156.06. Early termination charge R19, 584.64. Gross cash value R107, 571.42. Premium debt R3, 332.34. Loan Debt R64, 301.58. Cash Value available R39, 937.50. I accepted & requested Sanlam to proceed. On 14 April, 2015 R39, 937.50 was paid into my bank account. In spite of having paid Sanlam an early termination fee of R19, 584.64, they have not paid off the loan account, neither have they accounted for the payment of R2, 780.00. Now I am constantly being hounded by their loans department and threatened with all kinds of evil threats. Please tell Sanlam to attend to their administration - pay off the loan account with the proceeds at their disposal, and refund my R2,780.00