Sanlam policy mismanagement

Two years ago my broker found a policy (RA) that I didn't know about. It had been taken out by a company I once worked for in lieu of a pension, that company has since closed. Over the past year I have asked Sanlam via email twice to come and see me about this policy and they have not done so. I have complained and I get an emailed apology. I complained again and was told that someone would contact me, I am still waiting 3 weeks later. I was told that Jenny Visser at telephone number ***, would contact me, it hasn't happened. Sanlam have not made any effort in 19 years to make contact with me, which essentially has cost me a pension, now they continually ignore my requests for a consultation. I want to know what they intend to do about this. Between May and August this year that investment has decreased in value by R4 700. Despite providing them with correct details several times, they still have my ID number wrong.