sanlam policy **********

<p>I took out a policy with sanlam few years ago,which goes off my account by debit order and has been the same for all these years since I started with them.</p> <p>About 2years ago I received an email saying my policy has lapsed as there was not payment received even though all the payments had gone off and I had the proof of that.</p> <p>When I responded with the facts and proof ,suddenly they rep**** saying oh sorry there was an issues with their computers and the email had been sent to all their clients.</p> <p>Well that should have been an indication of the **** they run in those insurance offices.</p> <p> </p> <p>My policy goes off on the 11th of every month,so this month on 11th of July I received my bank notification as usual and the email proof from Sanlam again.</p> <p>A day later I receive and email again telling me my policy has now lapsed since there was never a payment made for June!!Wait did you not just deduct my money for July a day prior and now you are telling me I dont even have a policy with Sanlam?What then did you deduct my money for,if my policy lapsed?</p> <p>So they are *****ing from their clients.!!!! Because If I have no valid policy with them,they have no business deducting money off my account then,Where is the money going?</p> <p>There is no way this payment did not go through as my account always has money in it for my debit orders.I have requested proof from them that indicates an attempt to debit my account and that it was rejected.Ofcourse they are not able to supply me with that and now instead are asking me to provide proof that I had paid.</p> <p>I think what they are doing is tryin to cheat people out of their policies by randomly targeting unsuspecting clients with this allegation that the policy has lapsed so that people can loose the money they have invested.</p> <p>Unfortunately for them,I have gone to school and am educated .I have the receipts of all my payments that have gone through for them,including June and July 2017,as the most recent response even claimed they cannot even see the July payment either.I HAVE THE PROOF THAT IT IS PAID</p> <p>I will deal with them accordingly and take this matter further.This is a blatant **** and really unprofessional of this company.How do they even exist?</p> <p>STOP TRYING TO ***** CLIENTS OUT OF THEIR POLICIES</p> <p> </p>