AR
Andani R

1 reviews | Active since Jun 2017

09 Jun 2017, 14:22

Sanlam Policy

<p>I recently contacted Sanlam to check on my investment policy that i have with them, only to find out that the the fund that i have invested in has closed and not even my snalam broker made me aware of this. I was told that my broker will contact me to assist me with switching, i have been waiting for chantal Pillay to assist me with no luck, instead i am the one that always contact her. </p> <p>I am disgusted at the service that i am receiving and lack of assitance for the client care department, telling me they cant do anyting to assit me if i have spoken to fainancial advisor. </p> <p> </p> <p>now want to cancel my policy and still they cant assit me and my fate lies with a broker. </p> <p> </p> <p> </p> <p> </p>

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Replies (2)
Sanlam
Sanlam's reply09 Jun 2017, 14:46
Official

Good day

We acknowledge receipt of your post and will investigate the matter.

Thank you and Regards,

Client Relations

Sanlam
Sanlam's reply09 Jun 2017, 15:42
Official

Dear Miss Ramulongo

I refer to our telephone conversation and my email sent from our office. We are busy investigating your complaint and will keep you informed.

Kind Regards
Alma Nefdt
Sanlam Client Relations