Sanlam policies

I took out a policy with sanlam in 2019 towards year end, the policy did not debit for few months or rather did not reflect in my account so I figured the application was not a success so I met with another sales person and did another policy enquiry only after that did both policies reflect. I called and explained that I only need 1 policy because it doesn't make sense to have two policies of the same nature so may they please cancel 1 but nothing happened then I called for the second time and was told the matter has been escalated for investigation still nothing happened and no one called like they said, for the third time I am told to make an affidavit in order to get the policy canceled. They are really giving me the run around while I am busy loosing money