Sanlam plays God with my funds

My submission to Sanlam Employee Benefits was initially made on 26 November 2021, Today it is 08 February 2022 and its still not finalized.

After my submission, I did not hear anything from sanlam. Just after the 16th of December, I decided to pick up the phone and was informed my application is still being processed. A day or 2 after this, received an Sms that my application cannot be finalized as there is information missing. I picked up the phone, and was told what was needed, gathered the information, submitted it on 22 December.

Again, Sanlam went quiet on me, and seeing as it was the end of the year, I let it be. 1st week in January, I resumed my quest. Did not get any joy, after having my number taken down several times, I am then informed, the person working on my case, Rudzani Tshikovhi, is on leave. I enquire if there is anyone who can assist me on the matter, or that I can escalate this matter to, I am given Rudzani's direct line manager, Narelle, and her contact nr. To date, I have called her line countless times, left messages, not a single call returned. Eventually, Rudzani's return date arrives, I give it a day for them to settle down, call again and am assisted by Shay. I am told Rudzani is not available, I leave a message, my call is not returned.

Days go, and by now my frustration is building up, until I get assisted by Marcelle. After explaining my situation, he makes it his mission to find out what the hold up is. I am told my ROT is not complete. Sends me the forms, I get them filled in and sent back to him and SEB email address. I follow this with a call last Monday, and Zaki confirms receipt of the mail, sends an email to Rudzani to prioritize. I am told to call on Wednesday to follow up as a tax directive takes upto 48hours.

Come Wednesday, I make a follow up call, only to be disappointed again, and informed by Marcelle that there is no new information on the system, I must call on Friday.

Friday came, I called and informed my tax directive was submitted around 9am in the day. By now, I have had it with Sanlam. I request to speak to a manager, and receive a call back from Elon / Ilon Govendor who calms me down and promises to get back to me - that was nothing but an empty promise. As if that's not bad enough, I try calling him Monday afternoon, and guess what, he is on leave! I am referred to Buang, who makes a shocking revelation to me, my tax directive was only submitted on Monday 07 February at 10am. So guess what I need to do, yes, WAIT FOR 48 FLIPPING HOURS. I am not sure how this will turn out, or when it will be finalized, but this is the worst experience ever. Sanlam is accumulating interest by the hour, and don't care about anything or anyone else. My money is supposed to be accumulating interest for me under my new fund, but instead, sanlam is holding on to it

As for Rudzani and Ilon, I have no words to describe how I feel about you at this point, and Narelle, who is never available.

Customer care, is none-existent in this establishment. Now we wait to see if Buang will pull through or not

If u have a choice in terms of a scheme, SANLAM is not ur solution, trust me I wish I'd known sooner