Sanlam Personal Loans the bare minimum in customer service.

This message is for Sanlam personal loans. Your customer service really needs some addressing. I have been battling for almost 2 months now to sort out an issue. Trying to call your *** number is not an option. I end up wasting tons of airtime, as your automated voice answers and then the holding on just drags and drags on. This morning my first attempt was 21 minutes. Previously I have held on that long just for the call to be picked up and immediately dropped again. I make numerous calls up to 7 seven times on one day and end up wasting loads of airtime as one just does not get through. You on the other hand don't bother to try again after less than 30 seconds. So yes we are both battling but I would appreciate a more concerted effort from your side. I guarantee you wont be spending more time than I have in trying to get hold of me. Most definitely not anywhere as much time as I spend to get hold of you. Christine kindly call me and please try for more than just 30 seconds. Please apply some of the customer service that you are meant to apply. I would like to have this resolved.