Sanlam Personal Loans. Stay away as you just creating a head ache for yourself afterwards as you can NEVER get hold of them

This is actually a message for Sanlam Personal loans.

I sent them an email on Thursday 19 January 2023 requesting that they increase my debit order with a R1000 pm and to allocate the additional R1000 to the original capital amount so that although the installment amount is to stay the same that the additional amount then reduce the original capital amount . In return they mailed me back stating the following : " After making the payment, kindly forward the proof of payment.. Please note that extra payments do not reduce the instalment amount, they reduce your outstanding balance. I then tried calling in several times. I explained what I wanted to the first agent who answered, She then told me to hold and after holding for an excess of 7 minutes the call was dropped. I then called a second time and the person who responded was rather rude and the call was dropped again. I then tried calling numerous (4) times and never got to speak to anyone. Every time the call was transferred to an agent from the automated voice it was just on hold .I then dropped the call after each 7 minutes as 7 minutes is way past the professional holding on time. I would like to reduce the capital amount by R1000 every month and need to speak to an agent that can assist me in getting this sorted please.