1 reviews | Active since Dec 2019
SANLAM PERSONAL LOANS - ****S, *********** AND EXTREMELY UNPROFFESSIONAL
I app**** for a loan at Sanlam. I was approved. I then sent them documents over and over again. Last week Friday, I was told all is in order and the funds will reflect within 48hours. Monday came, still nothing. I phoned them again and was told Amanda would phone me back. She also would have phoned last week. She never did. On Tuesday I phoned again and spoke to a decent agent who went through it all again. Again, I was told the funds would be in within 48 hours. Today, being Wednesday, I phoned again to check if the transfer was done. The agent refused to assist me and said Amanda will phone me. She still hasn't. I then lodged a formal complaint and shortly after doing so, I received another message stating that my poan has been declined. This is by far the post pathetic, unproffesional and *********** service ever. Sanlam should be barred from the Finance Sector. Utterly discusting treatment! Now, I too will move my policies to another competent service provider. To hell with them!
We are sorry to hear about your service experience and have arranged for the matter to be investigated.
Regards
Sanlam Client Care
We are sorry to hear about your service experience and have arranged for the matter to be investigated.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted and is being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted and is being assisted.
Regards
Sanlam Client Care
