Sanlam Personal Loans has exceptionally poor customer support

I have sent five emails to Sanlam Personal Loans customer care department requesting a recent statement and asking for monthly statements to be sent in the future. Unfortunately, I have not received any response yet. I tried calling their customer care centre, but my calls were unanswered. I am disappointed with the lack of customer support and incompetence shown by Sanlam's Personal Loans staff.

Furthermore, I received an unexpected debit order deduction in March earlier than the agreed-upon date of the 31st of the month. This caused me to incur bank charges. I appreciate Sanlam as a brand, but DirectAxis and their *********** employees are causing disrepute to the company's reputation.

I have also registered two complaints on the Compliments & Complaints | Sanlam platform, but I have not received any response so far.