NV
Nico V
1 reviews | Active since Jul 2010
18 May 2021, 12:13
Sanlam Personal Loans
Sanlam is charging arrears interest on a loan that has a debit order running on it!! NOBODY at the landline customer support answers the phone or after providing your ID number to their automated system gets transferred to the wrong department! When you do get through after 60plus minutes the consultant is unable to assist with the request on hand! POOR customer service!
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Replies (2)
Sanlam's replyOfficial
18 May 2021, 12:41Dear Nico
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply18 May 2021, 12:41
Official
Dear Nico
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
19 May 2021, 11:01Dear Nico
We were informed that you were contacted and advised that they are looking into your matter. They will provide you with further feedback.
Regards,
Sanlam Client Relations
We were informed that you were contacted and advised that they are looking into your matter. They will provide you with further feedback.
Regards,
Sanlam Client Relations
Sanlam's reply19 May 2021, 11:01
Official
Dear Nico
We were informed that you were contacted and advised that they are looking into your matter. They will provide you with further feedback.
Regards,
Sanlam Client Relations
We were informed that you were contacted and advised that they are looking into your matter. They will provide you with further feedback.
Regards,
Sanlam Client Relations