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Aldrin A

1 reviews | Active since Dec 2020

03 Aug 2022, 12:20

Sanlam personal loans

I am currently paying off a loan from Sanlam. When I took the loan 2 years ago, they compelled me to take out credit life insurance with them. The credit insurance premium is about R800 pm and have been paying the same premium from day one! I enquired from them some time ago why it remains the same since the amount of my indebtedness is not the same. Sanlam has not provided me with an answer. I request that this matter be investigated and that I be refunded the excess premiums I paid thus far and that my monthly premium be reduced accordingly.

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Replies (7)
Sanlam
Sanlam's reply03 Aug 2022, 12:47
Official
Good day Aldrin

Thank you for getting in touch with us.  

Your complaint has been escalated to Sanlam Personal Loans.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply03 Aug 2022, 15:27
Official
Hi again Aldrin

Sanlam Personal Loans has not been able to trace any loan for you.  Please can you confirm the reference number or any other form of identification for this loan via private message so that we can assist you further.  

Regards, 
Sanlam Client Care
AA
Aldrin A's update03 Aug 2022, 16:17
Reviewer Update
My reference number is BLU54615J
Sanlam
Sanlam's reply03 Aug 2022, 16:23
Official
Thanks, we have informed them.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply05 Aug 2022, 08:19
Official
Good day Aldrin

Sanlam Personal Loans could not get hold of you telephonically and have therefore sent you an email.

Regards
Sanlam Client Care
AA
Aldrin A's update08 Aug 2022, 11:46
Reviewer Update
Good day ,I just want to know whether the insurance premium is not supposed to be reduced because the debt is reduced on a monthly basis
Sanlam
Sanlam's reply08 Aug 2022, 12:36
Official
Good day Aldrin

Please respond to the email that was sent to you with further enquiries.  

Regards
Sanlam Client Care