Sanlam personal loan credit insurance seems basically like a ****.

I have a Sanlam personal loan (BLU33689B) and due to the whole Covid-19 situation and being self employed in a non essential industry, I have lost my income. I have been sending over 10 e-mails already to *** and phoned the *** hotline 4 times now for over a week to assist me with my credit insurance claim to cover my installment for at least the next three months as I wont be able to make my payment due to the fact that I dont have any funds in my account. Nobody has ever came back to me regarding the situation and the people at the call center keeps on telling me that they will phone me back, which they obviously don't do. They are avoiding the situation and are not very keen to help me, but were very quick to take my credit insurance every month....now they are not keeping their side of the deal. My next step would be to report this to the ombudsman as I feel ********** paying for credit insurance which basically helps you NOTHING when you need it. I am very disappointed in Sanlam!!!!