Sanlam perfetic, I don't need a sudden phone call to say sorry, move my policy for free to a company of my choice, Old Mutual

As a Policy Holder, I'm phoning the call centre, without success, especially today, see screenshot of times holding, this can't go on for a week, I need to move my policy, I don't need this service, how is it possible holding so long, time stopping is the time my airtime was done, they don't answer emails, none, whole time voice says, our agents are busy, 1.There's a lot of problems at Sanlam, why the public phone in, 2. If there's not enough manpower, provide work applications to the people outside, 3. It's tooooo luxury in Sanlam