Sanlam Pension Funds Appalling service for Pensioners

My Mom Judy Ann Blom a pensioner who is reliant on her retirement annuity salary which is paid into her bank account on the 25th of every month contacted Sanlam Pension Funds on the 22nd January 2025 as she had not received a salary to date, as Sanlam had made a mistake by transferring the entire amount through to Discovery Medical aid and only a portion needs to be deducted and the difference in salary is transferred into my Mom's bank account as a salary. She contacted Sanlam Pension Funds on the 22nd January 2025 and to date no one is able to assist her. She has been sent from pillar to post and no one is able to do their jobs. I find the level of service absolutely appalling as she is a pensioner and reliant on this salary. This is the level of Service that Sanlam Pension Fund provides to our clients. I will be escalating this matter to the highest authority as to date my mom is still awaiting her salary.