Sanlam pension fund withdrawl

In October 2024 I changed employment and requested to withdraw my pension fund. It is almost 5 months later and I don’t get any response from Sanlam via whatsapp, email or on phone. Almost every month I have to send in documentation whereas I already send in the correct documentation in January and February 2025. I would never in my life recommend Sanlam. Which was supposed to be 30 days is now almost 5 months without any response. This is the utmost poorest service I’ve dealt with in my entire life.