SANLAM PENSION FUND REFUSES TO PAY ME!!!!!!!!

My woes began on the ***1. My previous employer was with Old Mutual, and we moved onto the Sanlam pension fund. I resigned from my employer. On the ***1, Old Mutual sent me a benefit statement with the tax directives. I called Old Mutual, and they confirmed that the funds were transferred to Sanlam. I called Sanlam several times and they advised that they received no payment and should send them the proof. I emailed it twice on the ***1 and on the ***1. Up till today the ***1, I have received no reply except the automated response that my email has been received!!!!!!.....I called today the ***1 and spoke to Mbali Sibanyoni and she has confirmed that my emails and the benefits statement has been received, but the emailed were closed with no response to me....She further stated that there is no funds received....where is the funds because I called Old Mutual and they confirmed once again the payment was made end of June 2021. I asked to speak to a Manager and was told to send an email and then only will they respond.....I am upset and told Mbali what's the use of sending emails when they just close it.....I am very upset and frustrated and need the pay-out!!!!! Mbali confirmed that she will get somebody to call me back....It’s been 4 hours!!!!! SANLAM, PLEASE GIVE YOUR CLIENTS THE SERVICE THAT THEY DESERVE AND STOP BEING PATHETIC ABOUT THIS!!!!!!!! I WILL SEEK LEGAL ADVICE AS YOU GUYS REFUSE TO PAY MY MONEY!!!!!