JJ
Joseph J
1 reviews | Active since Oct 2017
07 Jun 2021, 19:58
SANLAM PENSION FUND - No Updates!
For a very large Private Company like Sanlam, I expected better service delivery. I guess there is no such thing in South Africa anymore. Anyway prove me wrong! Please get someone to contact me regarding the status of my Pension Fund Claim done through my employer. Please advice the person contacting me to be as transparent as possible. I have not heard anything from you guys however I see that the funds are still invested. Your assistance will be highly appreciated. If you make this a pleasant experience, I will consider taking up a life insurance policy with you.
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
07 Jun 2021, 20:17Dear Joseph
Please accept our apologies for the poor service received. Please provide your ID or membership number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Please accept our apologies for the poor service received. Please provide your ID or membership number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply07 Jun 2021, 20:17
Official
Dear Joseph
Please accept our apologies for the poor service received. Please provide your ID or membership number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Please accept our apologies for the poor service received. Please provide your ID or membership number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
JJ
Joseph J's updateReviewer Update
08 Jun 2021, 13:33I was cc'd in an email. Thank you. I hope the relevant department gets back to me soon. It seems you people at the front end are trying but the back office is stalling. I will update on the progress soon!
JJ
Joseph J's update08 Jun 2021, 13:33
Reviewer Update
I was cc'd in an email. Thank you. I hope the relevant department gets back to me soon. It seems you people at the front end are trying but the back office is stalling. I will update on the progress soon!
Sanlam's replyOfficial
08 Jun 2021, 15:35Hi Joseph
Your comments are noted, and please do keep us updated.
Regards,
Sanlam Client Relations
Your comments are noted, and please do keep us updated.
Regards,
Sanlam Client Relations
Sanlam's reply08 Jun 2021, 15:35
Official
Hi Joseph
Your comments are noted, and please do keep us updated.
Regards,
Sanlam Client Relations
Your comments are noted, and please do keep us updated.
Regards,
Sanlam Client Relations
JJ
Joseph J's updateReviewer Update
10 Jun 2021, 18:20Yesterday 09 June 2021. I received an email claiming that they did not receive claim documents from my employer. My last day working with my employer is 8 April 2021. All documents where completed there and then. Last contribution was end of April. I am now on Month 2 towards month 3.
Today 10 June 2021 I have emailed my previous employer to get their side of the story.
Updating soon.
Today 10 June 2021 I have emailed my previous employer to get their side of the story.
Updating soon.
JJ
Joseph J's update10 Jun 2021, 18:20
Reviewer Update
Yesterday 09 June 2021. I received an email claiming that they did not receive claim documents from my employer. My last day working with my employer is 8 April 2021. All documents where completed there and then. Last contribution was end of April. I am now on Month 2 towards month 3.
Today 10 June 2021 I have emailed my previous employer to get their side of the story.
Updating soon.
Today 10 June 2021 I have emailed my previous employer to get their side of the story.
Updating soon.
Sanlam's replyOfficial
11 Jun 2021, 14:14Dear Joseph
Thank you for your feedback and your comments are noted.
Kind regards,
Sanlam Client Relations
Thank you for your feedback and your comments are noted.
Kind regards,
Sanlam Client Relations
Sanlam's reply11 Jun 2021, 14:14
Official
Dear Joseph
Thank you for your feedback and your comments are noted.
Kind regards,
Sanlam Client Relations
Thank you for your feedback and your comments are noted.
Kind regards,
Sanlam Client Relations
JJ
Joseph J's updateReviewer Update
14 Jun 2021, 22:34Today I received positive updates from Sanlam. Claim has been finalized and thank you to all the team at Sanlam. I know how hard it is in this industry. Let me not be the only one who has a good experience with your company. GOOD JOB!
I update my rating to 10/10
Tip to reader: Be patient and communicate clearly!
I update my rating to 10/10
Tip to reader: Be patient and communicate clearly!
JJ
Joseph J's update14 Jun 2021, 22:34
Reviewer Update
Today I received positive updates from Sanlam. Claim has been finalized and thank you to all the team at Sanlam. I know how hard it is in this industry. Let me not be the only one who has a good experience with your company. GOOD JOB!
I update my rating to 10/10
Tip to reader: Be patient and communicate clearly!
I update my rating to 10/10
Tip to reader: Be patient and communicate clearly!
Sanlam's replyOfficial
15 Jun 2021, 10:02Dear Joseph
We are glad to hear that your claim was finalised. Thank you for taking the time to keep us updated and for your wonderful review. We will pass on your excellent feedback to the responsible team.
We hope you have a wonderful day.
Regards,
Sanlam Client Relations
We are glad to hear that your claim was finalised. Thank you for taking the time to keep us updated and for your wonderful review. We will pass on your excellent feedback to the responsible team.
We hope you have a wonderful day.
Regards,
Sanlam Client Relations
Sanlam's reply15 Jun 2021, 10:02
Official
Dear Joseph
We are glad to hear that your claim was finalised. Thank you for taking the time to keep us updated and for your wonderful review. We will pass on your excellent feedback to the responsible team.
We hope you have a wonderful day.
Regards,
Sanlam Client Relations
We are glad to hear that your claim was finalised. Thank you for taking the time to keep us updated and for your wonderful review. We will pass on your excellent feedback to the responsible team.
We hope you have a wonderful day.
Regards,
Sanlam Client Relations