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KD
Kagiso D

1 reviews | Active since Oct 2024

02 Nov 2024, 07:23

Sanlam Pension Fund Nightmare

My father passed on last year (15 March 2023), My sister and I were fully dependent on him. We have been waiting for his Pension Fund payouts ever since. Sanlam Corporate is not responsive at all and they have simply not cared to resolve the dispute. We have even sent written complaints following the prescribed complaints procedure. To dare we have no acknowledgement or phone call from the insurer.

It is really painful the manner in which these insurance companies dismiss the very purpose of having long term insurance.

0
Replies (9)
Sanlam
Sanlam's reply02 Nov 2024, 07:56
Official
Good day Kagiso
 
Our sincere condolences with your loss.
 
We are also sorry to learn of your service experience and have escalated the matter to Sanlam Corporate for urgent assistance. 

Regards
Sanlam Client Care
KD
Kagiso D's update02 Nov 2024, 15:27
Reviewer Update
I will await the response however I will not be surprised if no contact is made as this has been the standard. None of our emails or calls have been responded to or at the very least acknowledged for the past couple of months.
Sanlam
Sanlam's reply02 Nov 2024, 17:56
Official
Hello Kagiso

Thank you for reaching out to us again.

We have forwarded your message to Sanlam Corporate for further investigation, and they will be in touch with you. 

Regards
Sanlam Client Care 


KD
Kagiso D's update04 Nov 2024, 11:20
Reviewer Update
I have just reviewed complaints against Sanlam and I am surprised we all get the same answer and no real response to the problems. Should I now turn to Linkedin and tag your executives to my complaint.

We are desperately looking for help to access monies legitimately due to us. Can someone attend to this becfore it becomes a real PR crisis for you.

We really need resolutions and not stock standard replies to our messages.
KD
Kagiso D's update06 Nov 2024, 15:05
Reviewer Update
We have not received any assistance to date and we accept the unwillingness to assist us without the services of the Pension Fund Adjudicator.

Hopefully we will receive assistance through that channel.

Thank you
Sanlam
Sanlam's reply06 Nov 2024, 15:16
Official
Good day Kagiso
 
We are following up with Sanlam Corporate.

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply08 Nov 2024, 08:57
Official
Good day Kagiso
 
This is to confirm that Sanlam Corporate has contacted you via email.

Regards
Sanlam Client Care 
KD
Kagiso D's update08 Nov 2024, 09:35
Reviewer Update
No I have not received any email or contact from Sanlam Corporate
Sanlam
Sanlam's reply09 Jan 2025, 16:50
Official
Good day Kagiso

We have received feedback that you have been contacted and that you are being assisted.  

Regards
Sanlam Client Care