BJVV
Bernadette Jansen Van Vuuren
1 reviews | Active since Mar 2024
19 Mar 2024, 13:21
Sanlam Pension Fund
Good day Im confused as to what is happening. My mom passed away 9 months ago and we have waited until 2 weeks ago for the claim to be approved and also to find out that there is a life policy but nobody told us about it. My sister received an email stating that payment is being processed and I received an email stating that the case has been submitted for authorisation. I'm truly disappointed and shocked in the customer service.
I don't understand how we get 2 different emails and also we haven't been notified of my mom's life policy.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
19 Mar 2024, 13:27Good day Bernadette
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply19 Mar 2024, 13:27
Official
Good day Bernadette
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
20 Mar 2024, 07:40Good day Bernadette This is to confirm that your complaint has been acknowledged via email and that you will be assisted further. Please respond to the email to engage with the relevant department. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply20 Mar 2024, 07:40
Official
Good day Bernadette This is to confirm that your complaint has been acknowledged via email and that you will be assisted further. Please respond to the email to engage with the relevant department. Regards
Sanlam Client Care
Sanlam Client Care
BJVV
Bernadette Jansen Van Vuuren's updateReviewer Update
20 Mar 2024, 11:18Good morning
I'm beyond furious as to what I've been told this morning.
Our claim was approve , we received an email saying that our claim was approved , but now they are asking for the Documents AGAIN , after they've been submitted numerous times the past 9 months. My siblings and me , we are getting different emails and also no answers to what is going on. How can one go from having a claim approved to needing the documents all over???!
I am truly furious about this because its taken them so long to approve the claim and now there is no answers. And I'm also frustrated at how the client service is at sanlam , I get put on hold for a long time or get transfered to a different department .. Maybe I should get a lawyer involved and hopefully get some answers then.
Because this whole thing is ******** and I'm tired of not getting answers.
I'm beyond furious as to what I've been told this morning.
Our claim was approve , we received an email saying that our claim was approved , but now they are asking for the Documents AGAIN , after they've been submitted numerous times the past 9 months. My siblings and me , we are getting different emails and also no answers to what is going on. How can one go from having a claim approved to needing the documents all over???!
I am truly furious about this because its taken them so long to approve the claim and now there is no answers. And I'm also frustrated at how the client service is at sanlam , I get put on hold for a long time or get transfered to a different department .. Maybe I should get a lawyer involved and hopefully get some answers then.
Because this whole thing is ******** and I'm tired of not getting answers.
BJVV
Bernadette Jansen Van Vuuren's update20 Mar 2024, 11:18
Reviewer Update
Good morning
I'm beyond furious as to what I've been told this morning.
Our claim was approve , we received an email saying that our claim was approved , but now they are asking for the Documents AGAIN , after they've been submitted numerous times the past 9 months. My siblings and me , we are getting different emails and also no answers to what is going on. How can one go from having a claim approved to needing the documents all over???!
I am truly furious about this because its taken them so long to approve the claim and now there is no answers. And I'm also frustrated at how the client service is at sanlam , I get put on hold for a long time or get transfered to a different department .. Maybe I should get a lawyer involved and hopefully get some answers then.
Because this whole thing is ******** and I'm tired of not getting answers.
I'm beyond furious as to what I've been told this morning.
Our claim was approve , we received an email saying that our claim was approved , but now they are asking for the Documents AGAIN , after they've been submitted numerous times the past 9 months. My siblings and me , we are getting different emails and also no answers to what is going on. How can one go from having a claim approved to needing the documents all over???!
I am truly furious about this because its taken them so long to approve the claim and now there is no answers. And I'm also frustrated at how the client service is at sanlam , I get put on hold for a long time or get transfered to a different department .. Maybe I should get a lawyer involved and hopefully get some answers then.
Because this whole thing is ******** and I'm tired of not getting answers.
Sanlam's replyOfficial
20 Mar 2024, 11:32Good day Bernadette
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Sanlam's reply20 Mar 2024, 11:32
Official
Good day Bernadette
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care