Sanlam Pension Fund Failure

I have been in contact with.Sanlam to retrieve Provident Fund benefits. I sent in all documents and they were and my ex employer contacted me and said all their documentation has been sent to Sanlam. Sanlam told me I would be paid out within 3 months.

Many months have now come and gone. Whenever I call I am told they will get back to me and please send them an email , which I did multiple times.

All I am asking for is a progress report and a reason why it is taking this long.

I am really starting to regret trusting Sanlam with my life pension as even though it is not alot of money, it is needed as I am a sole provider for my family.