DM
Dudu M
1 reviews | Active since Jun 2019
27 Sept 2021, 13:42
SANLAM PENSION FUND - EX ABSA EMPLOYEE - CANT GET THROUGH
Good day, I have been trying to get hold of Sanlam Pension Fund for the past month but the phoned don't seem to work properly as it just hangs. I am a ex ABSA EMPLOYEE and I need information for SARS regarding a Tax directive that was processed by SARS but the lump sum was not declared.
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Replies (2)
Sanlam's replyOfficial
27 Sept 2021, 14:37Dear Dudu
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards Client Relations
Sanlam's reply27 Sept 2021, 14:37
Official
Dear Dudu
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards Client Relations
Sanlam's replyOfficial
01 Oct 2021, 13:41Dear Dudu
We were informed that a consultant has contacted you and confirmed that they are investigating further. They will keep you updated on the progress thereof. RegardsSanlam Client Relations
We were informed that a consultant has contacted you and confirmed that they are investigating further. They will keep you updated on the progress thereof. RegardsSanlam Client Relations
Sanlam's reply01 Oct 2021, 13:41
Official
Dear Dudu
We were informed that a consultant has contacted you and confirmed that they are investigating further. They will keep you updated on the progress thereof. RegardsSanlam Client Relations
We were informed that a consultant has contacted you and confirmed that they are investigating further. They will keep you updated on the progress thereof. RegardsSanlam Client Relations