1 reviews | Active since Feb 2022
Sanlam Pension fund
Hello Peter, my name is Maria Elisabeth Erasmus, i have been working at Autozone from 8/12/2014 till April 2021. I have completed all relevant documentation to request my Pension fund to be transfer or payout. So for the last nearly 11 Months i have been struggling with Sanlam to release the funds with numerous emails and phone calls still no results. On the 3rd of February again i phoned i have spoken with Zakee he confirmed that they have received all the documents, he then requested that i must obtain a letter from the bank to confirm my bank details. I forward the requested letter Zakee also acknowledge receipt of the bank letter. Zakee then provide me with the names of the persons working with my claim Evette Daniels and Mitchel Koopman. He also gave me an INC number: *** and a COM number COM-2***1, and yet nothing. Therefore my plea for your help. Await your urgent reply.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards Client Relations
Please may you be so kind as to provide your ID number in the private field.
Kind regards
Client Relations
Please may you be so kind as to provide your ID number in the private field.
Kind regards
Client Relations