LM
Lerato M
1 reviews | Active since Feb 2021
12 Feb 2021, 15:00
Sanlam pension fund
I send my pension fund cash out application on the 31 Dec 2020...was told the turn around time for pay out was 4-6 weeks...called their offices serveral times to no avail. On tuesday 9th feb 2021 i called to follow up was asked to send retrenchment letter which i send immediately and was advised payment will be made friday which is today. I called first thing in the morning to follow up as i have not received payment i was told i should wait till tuesday as my application was processed today.
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Replies (2)
Sanlam's replyOfficial
12 Feb 2021, 15:17Dear Lerato
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply12 Feb 2021, 15:17
Official
Dear Lerato
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
15 Feb 2021, 09:49Dear Lerato
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
Sanlam's reply15 Feb 2021, 09:49
Official
Dear Lerato
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations