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Lidia D

1 reviews | Active since Jun 2017

27 Feb 2023, 12:20

Sanlam pension fund

I have never delt with a company like Sanlam, I have tried 14 mths,and the staff member been to their offices on 5 visits… not to mention the number of calls to their call centre. Trying to get a staff member pension fund released. Sending paperwork and more paperwork with no calls or feedback from Sanlam

0
Replies (9)
Sanlam
Sanlam's reply27 Feb 2023, 13:39
Official
Good day Lidia

Please send us a private message with the details of the staff member so that we can assist you.

Regards
Sanlam Client Care
LD
Lidia D's update28 Feb 2023, 15:58
Reviewer Update
Another day with no answer
Sanlam
Sanlam's reply28 Feb 2023, 16:19
Official
Good afternoon Lidia

We have received your Private Reply and will respond to it.

Regards
Sanlam Client Care
LD
Lidia D's update06 Mar 2023, 18:16
Reviewer Update
And so we wait…another week and nothing from Sanlam. They just don’t care.

Sanlam
Sanlam's reply07 Mar 2023, 08:23
Official
Good day Lidia

We are following up with the relevant department.

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply07 Mar 2023, 09:28
Official
Have you emailed the additional information as requested?

Regards
Sanlam Client Care 
LD
Lidia D's update07 Mar 2023, 15:31
Reviewer Update
And again you ask for paperwork
I phoned 1 March due to no feedback from Sanlam was told the payment will reflect in the members bank Friday 3 Feb,needles to say it did not.
Today I phoned again asking what’s happening.
Julia Makote attending to the matter she will phone us back.
No response!!!!!


Sanlam
Sanlam's reply07 Mar 2023, 15:57
Official
Good day Lidia

We are following up with the relevant department.

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply10 Mar 2023, 14:07
Official
Good day Lidia
 
A consultant has tried to contact the member but the call goes straight to voicemail. An sms was sent to her.

Regards
Sanlam Client Care