Sanlam Penalises Its Clients For Its Own Inefficiency

I invested for five years with this company, and I was disappointed when I got my final statement. Then, I had to wait several days for the payment they knew they'd have to pay on that date five years in advance, and, to add insult to injury, I was penalised for their inefficiency. Apparently, the market fell while they were getting their ducks in a row, or whatever reason they had for their tardiness, so they deducted a fat chunk of change from the amount they should have paid out several days before. It strikes me as grossly unfair that they took into account market fluctuations that happened after my investment was supposed to have been withdrawn - and would have been, had they paid on time.