Sanlam payout

Good Day My father passed away on 09 May 2020. By the end of may we informed sanlam of his passing away. We are now at Oct and still struggling to get his grouplife, providentfund and pension fund to pay out. The sad part was everytime we ask what is happing the story change of the outcome. In june they said the trustees will sit in july. In july they said the will sit in aug. When we got fed up and copied in the supervisor we got a result. My mother can not work and my father fincially assisted my mother. Why during this covid time we get this type of service?