KM
Kenneth M
1 reviews | Active since Oct 2021
28 Jan 2026, 15:20
Sanlam payment holiday.
I'm so frustrated with Sanlam customer service. I have requested a payment holiday on my retirement annuity policy in the beginning of January,2026 and they send me forms to sing and return to them. I did that but this month the went ahead and debited my account. Is like they don't want us to apply for payment holiday. I'm so disappointed with the service I'm getting from Sanlam.
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Replies (2)
Sanlam's replyOfficial
28 Jan 2026, 15:24Good day Kenneth We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply28 Jan 2026, 15:24
Official
Good day Kenneth We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's replyOfficial
29 Jan 2026, 10:47Good morning Kenneth
This is just to confirm that you have been contacted and assisted.
Regards
Sanlam Client Care
This is just to confirm that you have been contacted and assisted.
Regards
Sanlam Client Care
Sanlam's reply29 Jan 2026, 10:47
Official
Good morning Kenneth
This is just to confirm that you have been contacted and assisted.
Regards
Sanlam Client Care
This is just to confirm that you have been contacted and assisted.
Regards
Sanlam Client Care