NH
Nosiphiwo H
1 reviews | Active since Jan 2018
08 Sept 2021, 13:20
SANLAM PAY BACK THE MONEY YOU DEDUCTED FOR MY LATE MOTHER
2011 June 01 I joined SANLAM...30 April 2021 my mom passed I claimed truelly my claim was approved but to my surprise they continued to deduct premiums for my late mother in April 2021 I contacted Sanlam and told them to refund me they sent me documents to fill and remove my mom as beneficiary I emailed them but again to my surprise same thing happened in May and June still I contacted them asking for a refund instead of getting the refund I asked for they told me they were charging me half of my premiums so I won't be getting my refund back I advise anyone looking to take out insurance to avoid going to Sanlam they are a bunch of white collar ********* they will stress you out in your time of need
Helpful (0)
Replies (3)0
Replies (3)Sanlam's replyOfficial
08 Sept 2021, 13:21Dear Nosiphiwo
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation a.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation a.
Kind regards
Sanlam Client Relations
Sanlam's reply08 Sept 2021, 13:21
Official
Dear Nosiphiwo
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation a.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation a.
Kind regards
Sanlam Client Relations
NH
Nosiphiwo H's updateReviewer Update
08 Sept 2021, 20:47You've had more than enough time I've been lenient with you guys but you just refuse to refund me my money besides who deducts premiums for dead people ? I don't need your excuses I just want my money so we can part ways peacefully I no longer want to do business with you
NH
Nosiphiwo H's update08 Sept 2021, 20:47
Reviewer Update
You've had more than enough time I've been lenient with you guys but you just refuse to refund me my money besides who deducts premiums for dead people ? I don't need your excuses I just want my money so we can part ways peacefully I no longer want to do business with you
Sanlam's replyOfficial
09 Sept 2021, 08:23Dear Nosiphiwo
One of our consultants made contact with you and confirmed that they are busy investigating. They will provide you with further feedback.
Regards
Sanlam Client Relations
One of our consultants made contact with you and confirmed that they are busy investigating. They will provide you with further feedback.
Regards
Sanlam Client Relations
Sanlam's reply09 Sept 2021, 08:23
Official
Dear Nosiphiwo
One of our consultants made contact with you and confirmed that they are busy investigating. They will provide you with further feedback.
Regards
Sanlam Client Relations
One of our consultants made contact with you and confirmed that they are busy investigating. They will provide you with further feedback.
Regards
Sanlam Client Relations
