Sanlam Oudtshoorn branch Queens mall

I went to Complectus Wealth Blue Star Sanlam branch to enquire about travel insure as I am travelling internationally shortly.

I asked the reception lady regarding the travel insurance she didnt introduce herself she rather said what do you want and what did you just say very, very rudely. I never got the reception ladies name she was quite Large in size and very rude didnt seem like she was enjoying her job much. She then referred me to one of her colleagues and as I asked again regarding travel insurance she just said No very rude also. After that i was just ignored nobody offered me any assistance. I personally think they could have reffered me to a branch that can assist me, maybe even in George.They just ignored me looked on their computer screens and didnt even greet me when I said goodbye

I then decided to go to Old Mutual where the staff were super friendly, patient and helpful. I won't recommend going to this Sanlam branch it felt like all the staff their hate their job and I was disrespected. If a product is not available rather explain it nicely to a customer rather then trying to embarrass and ignore the customer. I really hope Management can look into this.

I went to multiple insurance companies in Oudtshoorn and ALL of them were friendly and helpful I don't understand what is up with this branch? I expect a apology.

Kind regards