Sanlam only responds when Hellopeter complaint is made

Hellopeter should really start charging Sanlam office space rental as they only respond to client requests via this portal... I can't be bothered to detail how poor their service is because nothing changes, they apologise and continue as before. As I have once again been ignored, dear Sanlam staff on the Hellopeter account, please respond to my request for a pension claim. Thanks